Personal Mobile and Online Banking

Life moves fast. Bank 24-7 with online banking.

What could you do with a few more minutes in your day? Make fewer trips to the bank, write fewer checks, address fewer envelopes, and save postage with online banking.

Get real time account information. Account balances immediately reflect any check that’s cleared, ATM withdrawals, electronic bill payment checks mailed or transfers you requested. So you always know right where you stand.

Give your savings a boost.  Schedule automatic monthly transfers from your checking to savings account and watch your nest egg grow!

Online banking is free with Midwest Heritage. Add Bill Payment services and enjoy all the flexibility of 24-hour online banking.

• • Can I receive my bank statements online?
    

  • Yes! Once you are set up for online banking, navigate to the account overview page and select Statements from the menu on the left. Read and agree to the terms and conditions, and select Online as the delivery method.

  • How do I reset my password?
    

  • You have the ability to reset your password at any time by clicking Forgot Your Password.

  • Can I add an accountant/POA to my login?
    

  • We are not currently offering this feature, but keep your eye out for future updates!

  • What are the system/browser requirements for the new application?
    

  • Browser	Windows	macOS
    Google Chrome (Current and previous two major versions)	Recommended	Recommended
    Mozilla Firefox (Current and previous two major versions)	Supported	Supported
    Microsoft Edge (Current and previous two versions)	Supported	Unsupported
    Apple Safari (Current and previous two major)	Unsupported	Supported

  • I am not receiving the secure access code, what do I need to do?
    

  • Version	UUX 4.x
    Android 8.x and later	Supported
    Android 7.x and later	Limited Support
    iOS 15.x and later	Supported
    iOS 14.x and later	Supported
    iOS 13.x and later	Supported
    iOS 12.x and later	Limited Support

  • Will EOY tax documents be available online?
    

  • Electronic tax documents are now available on our online and mobile applications!

  • Can I view my check images and statement online or through the app?
    

  • Check and deposit images as well as electronic statements are available through both the browser and app version of the new application.

  • Will Quicken/QuickBooks integration be available?
    

  • Midwest Heritage is thrilled to be able to support connections for both QuickBooks and Quicken.

  • Why did I receive an email saying that I logged in when I didn't?
    

  • If you use Quicken, QuickBooks, or other financial management tools, it is possible that those programs are logging in periodically to update your account information and transactions.

  • I made a transfer online and it is not showing on my account.
    

  • If you identify or suspect missing activity through online banking, please contact our Customer Care team at 800-782-0521.

  • What is changing with the new app?
    

  • Our new app contains several exciting new features such as the ability to do a Customer 2 Customer transfer, which allows you to transfer money directly to other Midwest Heritage customer accounts. We have also added the ability view check images and statements right on your mobile app. Additionally, our new CardSwap tool allows for quick changing of your subscriptions to charge to your Midwest Heritage card. Financial tools such as budget tracking and the ability to consolidate your financial accounts and transactions have also been added.

  • How does the Customer 2 Customer transfer differ from using Zelle?
    

  • Customer 2 Customer allows you to transfer money to another person with a Midwest Heritage account, and requires you to know the account information of the recipient. Zelle allows you to send money to friends and family, even if they bank somewhere else!

  • I'm unable to see one of my active accounts, where can I find it?
    

  • Go to Preferences, then Account Preferences and scroll to the bottom under Hidden Accounts. Click on the account and under Account Visibility make sure Home is checked.

  • How can I hide accounts from view?
    

  • There are two ways to hide your accounts from view. Go to Preferences, then Account Preferences. Click on the account and under Account Visibility make sure Home is checked. Or, click on the account from the Home page. Go to Details & Settings to edit you accounts visibility on the home page.

  • My non-Midwest Heritage app is not connecting to my accounts following the update, can this be fixed?
    

  • Midwest Heritage does not control third party applications or their systems. With the update to our online and mobile banking experience, some of these third party apps may have lost their ability to connect to our environment as our connection URL was changed. You will need to contact the third party directly as Midwest Heritage does not have a direct relationship with them.

    Midwest Heritage does maintain the Intuit connections for Quicken and QuickBooks for users who choose to utilize those options.