Contact Us

Our Customer Care team is ready to help.

Contact Us

Our Customer Care team is ready to help.

Our Support Team

Our team at Hy-Vee Financial Services is here to assist with any of your questions. Whether you’re a current customer or looking for more information on products and services, we’re proud to offer extended hours of service to meet your needs. Please reach out using the method most convenient for you.

Banking Support

Lending Support

Insurance Support

Frequently Asked Questions

Mobile App

Get to know Hy-Vee Financial Services' new Midwest Heritage mobile and digital banking platform.

Explore FAQs

Banking

Explore banking questions related to checking, savings and account access.

Explore FAQs

Lending

Understand our lending process for auto, home and unsecured loans.

Explore FAQs

Contact Us

We will follow up within two business days of submission.

Personal Information

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Frequently Asked Questions

Account numbers can be found on online statements. Go to "Menu" > "Transactions" > "Statements".

Download the MHBank2Go app > click "Enroll" (in the left corner of the bottom banner) > enter your personal information > "Requested Login ID" is the username you would like to use. You will be successfully enrolled!

Go to your mobile banking app > "Menu" > "Transactions" > "Statement Delivery" > click the account you would like to change > move to paper or electronic > verify email address > complete.

Bill pay and Zelle® accounts must have the same email address as the one used for online banking.

Go to your Phone Settings > select the "MHBank2Go" app > allow camera access > refresh the app.

The primary user will need to Log In > hover over "Administration" > "Company Administration" > "Manage Users" > "Create New User".

If it is a Midwest Heritage ATM, it may take 1-2 business days; however, if it is a foreign ATM, it can take up to 7-10 business days.