Our Updated Business Hours, Branch Openings & Safety Measures

Our Updated Business Hours, Branch Openings & Safety Measures

In order to continue providing excellent customer service, for the convenience of our customers, we are keeping our extended Interactive Teller Machine (ITM) hours.

Vee, our ITM, is a less contact avenue which connects you with a live teller to complete your transactions. Learn more here.

Interactive Teller Machine Hours at the EP True, Chariton and
Fleur Drive Location

Monday – Friday: 7 a.m. – 7 p.m.
Saturday: 8 a.m. – 5 p.m.
Sunday: 9 a.m. – 3 p.m.

EP True Lobby Hours
Monday – Friday: 8 a.m. – 5 p.m.
Saturday: Closed
Sunday: Closed

Chariton Lobby Hours
Monday – Friday: 8 a.m. – 5 p.m.
Saturday: 8 a.m. – 12 p.m.
Sunday: Closed

West Lakes, Windsor Heights, Fleur Drive and Urbandale Branch Hours
Monday – Friday: 9 a.m. – 5 p.m.
Saturday: 9 a.m. – 1 p.m.
Sunday: Closed

Ames Branch Hours
Monday – Friday: 9 a.m. – 7 p.m.
Saturday: 9 a.m. – 5 p.m.
Sunday: 10 a.m. – 3 p.m.

New Safety Procedures
We cannot thank you enough for being flexible with the schedule changes during these last few months. We understand that this is a time full of unknowns, so we would like to take this time to address concerns related to COVID-19 and to inform you of some of the changes Midwest Heritage has implemented in order to keep our employees and customers healthy, safe and to prevent the spread of Covid-19.

  • Plexiglass shields have been installed at teller lines and new account desks.
  • The amount of customers in the lobby will be limited to seven.
  • Customers will be required to take their pens with them after each use.
  • All work stations and/or teller windows will be sanitized after each transaction.
  • Employees interacting with customers will wear a mask. (Customer mask wearing is optional. We will have masks available for no charge.)
  • Social distancing decals will be on the floor at a six foot distance.

Digital Access
We encourage customers to utilize the variety of digital tools available to access your accounts online or via phone. 800-482-9821, Mhbank.com and MHBank2Go mobile app are available 24/7 to make payments, view transactions, check balances, control your debit card and more.

We are closely monitoring Covid-19 and will send updates on protocols and hours as they change. We appreciate your patience and look forward to seeing you next time you are in.