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Our Updated Business Hours, Branch Openings & Safety Measures

posted on Friday, May 15, 2020

In order to continue providing excellent customer service, for the convenience of our customers, we are keeping our extended Interactive Teller Machine (ITM) hours.

Vee, our ITM, is a less contact avenue which connects you with a live teller to complete your transactions. Learn more here.

Interactive Teller Machine Hours at the EP True, Chariton and
Fleur Drive Location

Monday – Friday: 7 a.m. – 7 p.m.
Saturday: 8 a.m. – 5 p.m.
Sunday: 9 a.m. – 3 p.m.

EP True Lobby Hours
Monday – Friday: 8 a.m. – 5 p.m.
Saturday: Closed.
Sunday: Closed.

Chariton Lobby Hours
Monday – Friday from 8:00 a.m. – 5:00 p.m.
Saturday – 8:00 a.m. – 12:00 p.m.
Sunday – Closed.

Fluer Drive Branch Hours
Monday – Friday: 9 a.m. – 5 p.m.
Saturday: 9 a.m. – 1 p.m.
Sunday: Closed.

Ames Branch Hours
Monday – Friday: 9 a.m. – 5 p.m.
Saturday: 9 a.m. – 1 p.m.
Sunday: Closed

New Safety Procedures
We cannot thank you enough for being flexible with the schedule changes during these last few months. We understand that this is a time full of unknowns, so we would like to take this time to address concerns related to COVID-19 and to inform you of some of the changes Midwest Heritage has implemented in order to keep our employees and customers healthy, safe and to prevent the spread of Covid-19.

  • Plexiglass shields have been installed at teller lines and new account desks.
  • The amount of customers in the lobby will be limited to seven.
  • Customers will be required to take their pens with them after each use.
  • All work stations and/or teller windows will be sanitized after each transaction.
  • Employees interacting with customers will wear a mask. (Customer mask wearing is optional. We will have masks available for no charge.)
  • Social distancing decals will be on the floor at a six foot distance.

Digital Access
We encourage customers to utilize the variety of digital tools available to access your accounts online or via phone. 800-482-9821, Mhbank.com and MHBank2Go mobile app are available 24/7 to make payments, view transactions, check balances, control your debit card and more.

We are closely monitoring Covid-19 and will send updates on protocols and hours as they change. We appreciate your patience and look forward to seeing you next time you are in.