People Pay Terms

People Pay Disclosure

​​This People Pay Disclosure (the "Addendum") supplements and constitutes a part of the Midwest Heritage Internet Banking and Bill Pay Terms and Conditions and the Mobile Banking Terms and Conditions, and sets forth additional terms and conditions for use of the Midwest Heritage People Pay (the "Payment Service").  The Agreement remains in full force and effect and is supplemented by this Addendum. Should there be a conflict between the terms and conditions and this Addendum, the terms of the Addendum will govern your use of the Payment Service. Further, by enrolling in the Payment Service, you agree that the terms of this Addendum apply only to your use of People Pay and do not apply to other products, services, or transactions under the Internet Banking Terms and Conditions, Mobile Banking Terms and Conditions, any other Agreements you have entered into with Midwest Heritage (the "Bank").

Payment Service Introduction. People Pay is a fast and easy electronic person-to-person payment service that facilitates transfers between your account and any person or entity with an eligible financial institution account or as an electronic gift card (“eGift”) as described below. Additionally, you may receive funds through the Payment Service from a payment generated by another user of the Payment Service. In order to utilize the Payment Service, you must maintain an eligible funding account ("Account") and enrollment in the Midwest Heritage Internet Banking and/or Mobile Banking Service. An eligible funding account is an account with check-writing privileges that is linked and accessible via your Internet Banking account. Often this is the account you also utilize for the Bill Payment Service. You must be 18 years of age to enroll in People Pay. You can facilitate a transfer ("Payment") to a person or entity ("Recipient") utilizing their financial institution information, mailing address, email address, or mobile telephone number.

Payment Service Authorization.  You (the "Sender") authorize the Bank to follow Payment instructions we receive from you through the Payment Service when you provide us with the names, mailing addresses, telephone numbers, email addresses, or bank account information for Recipients to whom you wish to direct Payments.  When we initiate processing of such Payments you have authorized through the Payment Service, you also authorize us to debit the Account for the amount of the Payment, plus any service fees in effect at the time the Payment instructions are received, and to remit funds to the Recipient as indicated in the Payment instructions.  

The Bank is relying on information you provide when you enter Payment instructions. Any errors, including incorrect Recipient names, mailing addresses, email addresses, mobile telephone numbers, or bank or account number information, are your responsibility as the Sender, and the Bank does not confirm or verify the information you enter prior to sending the Payment.

eGift. People Pay also allows you to send an electronic gift card, or eGift, through the Payment Service. You may select from a wide range of retailers. The Bank makes no warranties or representations of the retailers participating in the People Pay program.

Payment Criteria and Limitations. Payments made through the Payment Service are subject to the following criteria and limitations:

Payment Options Information Needed to Send Trans Limit Daily Limit Funds Removed from Account
Recipient Chooses Recipient's email address or mobile telephone number $1,000 $2,000 When the recipient claims payment
Account-to-Account Transfer Recipient's bank routing/transit and account numbers $1,000 $2,000 When payment is authorized
eGift Recipient's email address or mobile telephone number $500 $1,000 When the recipient claims the eGift


Funds will be removed from the Account based on the table above. Final posting of the withdraw will be posted on the next Business Day, which is Monday through Friday other than holidays in which the Federal Reserve is closed for processing. Withdraw transactions from the Account will have a description of “PeoplePay”

Payment Edits or Cancellation. Account-to-Account Payments begin processing immediately after you click the button to submit the Payment and cannot be edited or canceled. For Recipient Chooses Payments, you may cancel the Payment through Internet Banking or Mobile Banking if the Recipient has not claimed or picked up the Payment yet. Inquiries and requests to cancel Payments should be directed to Customer Service at 1-800-782-0521, Monday through Friday 8:00 am to 7:00 pm Central Time, Saturdays from 8:00 am to 3:00 pm Central Time, or Sundays 10:00 am to 3:00 pm Central Time.  Please see the Electronic Funds Transfers – Your Rights and Responsibilities section of the Internet Banking and Bill Pay Agreement and Disclosure for complete information about your rights and responsibilities in facilitating Payments utilizing the Payment Service.

Claimed Payments. You will not receive a notification when a Payment has been claimed. However, Payment status can be confirmed by viewing the Outgoing Payments tab on the Payment Service dashboard.

Declined and Expired Payments.  If a Payment is declined by the Recipient, you will receive an email or text message notification from the Payment Service.

The following criteria apply to Payment expirations:

Payment Methodology Expiration Period
Recipient Chooses and eGift The payment will expire in 14 days if the recipient does not claim it.
Account-to-Account Transfer Paymnet happens in real-time and either succeeds or fails. No expiration.


Limitation on Liability.  The Bank will not be liable to you for Payments that are not properly completed in the following instances:

  • If there is a hold on your Account, or if access to your Account is blocked, in accordance with banking policy. Please note that funds in the Account must be available in order to facilitate the transfer of Payment. Recent deposits made to your Account may not be available immediately. Please refer to the funds availability information in the Consumer Terms & Conditions provided to you at Account opening.
  • If your funds are subject to legal process or other encumbrance restricting the transfer.
  • If you have insufficient funds in your Account to complete the Payment.
  • If your Payment authorization terminates by operation of law.
  • If you believe someone has accessed your account(s) without your permission and you fail to notify the Bank as detailed in the Electronic Fund Transfers – Your Rights and Responsibilities section of the Internet Banking and Bill Pay Agreement and Disclosure.
  • If we received incomplete or inaccurate information from you or a third party involving the Account or Payment instruction.
  • If the Bank has a reasonable basis for believing that unauthorized use of your Internet Banking credentials or Account(s) has occurred or may be occurring.
  • If you are in default of this Addendum and its terms and conditions or any other agreement you have with the Bank.
  • If Recipient refuses to accept a payment,
  • If the Bank, or you, terminate the Internet Banking and Bill Pay Service or suspend or terminate the People Pay Payment Service.

Insufficient Funds. You must reimburse the Bank immediately upon demand for any Payment completed for which your Account does not contain sufficient funds. Further, you must reimburse the Bank for any fees, including Overdraft fees, resulting from the Payment. We may report information about your Account, including Account mismanagement and defaults, to credit bureaus.

Payment Service Fees.  The Bank does not assess fees for use of the Payment Service, but reserves the right to modify the terms of this Addendum and the applicable fees and service charges at any time, effective upon 30 days' notice to you as described in the Internet Banking and Bill Pay Agreement and Disclosure. Further, the Bank is not liable or responsible for any fees incurred by the Recipient or any other third-party in the Payment.

Payment Service Termination.  Access to the Payment Service may be suspended or terminated by the Bank at any time. Your cancelation of the Bank's Internet Banking Service will also cancel your access to the People Pay Payment Service.

By enrolling in the Payment Service, you agree to the terms and conditions described in this Addendum and the Agreement related to the Internet Banking and Bill Pay Services. Please print a copy of this Addendum for your records and retain with your Internet Banking and Bill Pay Agreement. ​