Contact Us - Midwest Heritage

Contact Midwest Heritage

Real people with real answers. Hate talking to a computer? So do we! When you call us, expect to get a knowledgeable, real-life person dedicated to helping you. For questions about our new mobile and online banking experience, please check out these frequently asked questions.

If talking on the phone isn’t your thing, please email or chat with us online. We’re here to help.

Banking & Investments Customer Care Support
800-782-0521
Monday – Friday: 7 a.m. – 7 p.m.
Saturday: 8 a.m. – 5 p.m.
Sunday: 9 a.m. – 3 p.m.

Insurance Support
866-768-6713
Monday – Friday: 8 a.m. – 5 p.m.
Saturday: 8 a.m. – 12 p.m.
Sunday: Closed

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• • I need to set up a direct deposit. What is the bank’s routing number?
    

  • Midwest Heritage's ABA/Routing number is 073902436.

  • I plan to go on vacation soon; will my debit card work while traveling?
    

  • If you plan to travel soon, please contact Midwest Heritage before you go. This will ensure your debit card will work while traveling.

  • What should I do if my VISA debit card is lost or stolen?
    

  • It is important that you notify us immediately if your debit card is lost or stolen. If it is during regular business hours, please contact Midwest Heritage by calling 800-782-0521 or by emailing us at [email protected].  After hours, please call the lost and stolen card center at 800-236-2442. 

  • How do I check the balance on my Hy-Vee payroll card?
    

  • To check your balance visit mhbpayrollcard.com or call the number on the back of your card, 866-221-3088 toll free anytime to listen to your balance and most recent transactions.