Contact Us - Midwest Heritage

Contact Midwest Heritage

Real people with real answers. Hate talking to a computer? So do we! When you call us, expect to get a knowledgeable, real-life person dedicated to helping you.  

If talking on the phone isn’t your thing, please email or chat with us online. We’re here to help.

Customer Care Hours (Call: 800-782-0521)
Monday – Friday: 7 a.m. – 7 p.m.
Saturday: 8 a.m. – 5 p.m.
Sunday: 9 a.m. – 3 p.m.

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  Email

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  Phone

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  Live Chat

• • I need to set up a direct deposit. What is the bank’s routing number?
    

  • Midwest Heritage's ABA/Routing number is 073902436.

  • I plan to go on vacation soon; will my debit card work while traveling?
    

  • If you plan to travel soon, please contact Midwest Heritage before you go. This will ensure your debit card will work while traveling.

  • What should I do if my VISA debit card is lost or stolen?
    

  • It is important that you notify us immediately if your debit card is lost or stolen. If it is during regular business hours, please contact Midwest Heritage by calling 800-782-0521 or by emailing us at [email protected].  After hours, please call the lost and stolen card center at 800-236-2442. 

  • How do I check the balance on my Hy-Vee payroll card?
    

  • To check your balance visit mhbpayrollcard.com or call the number on the back of your card, 866-221-3088 toll free anytime to listen to your balance and most recent transactions.